Refund policy

Trade orders

  • Please check your delivery when it arrives. Report any damage, shortage or wrong item within 7 days of delivery, with your order number and photos, to sales@nileyarn.com.
  • If the fault is ours, we'll replace the affected skeins, credit them against your next order, or refund them, as agreed with you.
  • Shade may vary between dye lots. A difference between dye lots is not a fault.
  • We don't accept returns of correct, undamaged goods unless agreed in writing beforehand.
  • Shipping, customs and import charges are not refundable.

Digital patterns

  • Because patterns are digital downloads, we can't offer refunds once the file has been sent.
  • If a file doesn't open or is incomplete, email info@nileyarn.com and we'll send a working copy.