Refund policy

At Nile Yarn, your satisfaction is our priority. We are committed to providing premium products and a hassle-free shopping experience.

If you receive a defective item, we will replace it at no additional cost.

• Please contact us at info@nileyarn.com to request a Return Authorization. Proof of the defect may be required.
• Returns must be initiated within 14 days of receiving your order.

Order Cancellation

 Orders can be canceled any time before the packing and shipping process begins.

• Upon cancellation, all payments received, including delivery charges, will be refunded.
• Once an order has entered the processing stage, we are unable to cancel or modify it.
• To request a cancellation, please email info@nileyarn.com as soon as possible.

14-Day Money-Back Guarantee

 We want you to be completely satisfied with your purchase. If for any reason the product does not meet your expectations, you may return it within 14 days of receipt.

• Refunds will be issued to your original payment method once the returned items have been received and inspected.
• Shipping costs are non-refundable unless the product is confirmed to be defective.
• To request a return or exchange, please email info@nileyarn.com with a brief explanation of your reason.

Important Notes

• Packages may be opened by your local customs office for inspection purposes.
• Refund processing may take several weeks, depending on shipping times and payment providers.